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worse HP ever

Customer Rating:
Over the years I have always purchased HP Laser printers for my business. This is the third generation, and one would think that they would improve, but not in this case. I have never had so many problems with a printer in my life. I have 2 of these running (and i use that term loosely) on a Mac and Vista. They both constantly hang up and I have to power them off and then on. HP support said I needed more memory, but my previous HPs with less memory never had 10% of the problems that these do. It is because of this printer that I have had to install "Baseball bat free zone" stickers around my computer. Otherwise they would have been trashed. This is my first review ever, but with the frustrations I have had with this printer - I couldn't not rate it. If there was a zero choice, I would have picked it and even that would have been generous.

Terrible - purchase a different printer

Customer Rating:
Brevity, will suffice. Numerous other reviewers have accurately pinpointed the problems. The machine consistently crashed about every three months. After a year it completely shut down - formatting board. With the extended warranty HP, was able to send me a replacement. Refurbished, not new! As I recall, it still cost me $50. The skin was marred/scratched in several places. Yet, it does seem to "boom along" as required. Off-brand replacement cartridges will not work in this machine. I chatted with the techies about this issue and they said the built-in, proprietary smart chip prevents their utilization. Purchased a HP cartridge from Amazon. Works great, print fades after 900 pages - can't be fixed. Not a good choice for home or small office. Looking for an alternative printer.

HP P2015

Customer Rating:
WE have three of these printers. Fined them to be a reliable piece of equipment.

Worst technology device I have ever purchased

Customer Rating:
I bought one three years ago. Four times in that period it, and subsequent replacements all died. I spent at least a hundred hours during that period with HP tech support, each time the kind and patient techies of Mumbai eventually give up and charge me somewhere between $75 and $225 to send out a replacement. One of the refurb replacements had not been fixed since it's prior engagement, so it was non-functional out of the box. The warranty on their refurb units is only 90 days, two of them died after that period, but within a year. The issue is not fixable, it is a PCB inside. They start dropping off the network, for a while you can restart them and they work for a few pages, then the same thing. Eventually they get error lights not described in the manual, then they die. Go to the HP support site, even their sanitized user forum is full of complaints about this printer.

What I don't understand is, why doesn't HP just admit that it made a lemon, and do right by the people who purchased it? Now they have lost me as a customer forever. Instead of taking their $50 trade in offer, I am going to recycle that piece of junk and buy a Lexmark printer. I am going to buy an expensive heavy duty workgroup grade printer, so that it is better built and I have fewer issues. Money is not the issue for me, my time is. HP is going to miss that sale, and many in the future.

Serious design flaw, absolutely insane failure rate

Customer Rating:
These printers performance is excellent for the price, but performance is not an issue. The problem is that these printers have a defective formatter board that tends to fail extremely quickly; if you're lucky it will be within the warranty period. I bought five of these for my office; 3 failed within a two month period after their warranties ran out. Hp support insists this problem does not exist, but just Google "Laserjet P2015 formatter board." By most accounts the failure rate within approximately a year and a half is between 30-50%. It is absolutely unconscionable that HP continues to deny this problem and leave their customers with obviously defective machines.