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Great Buy

Customer Rating:
I absolutely LOVE this printer...The one thing that made me hesitant to buy it, were the reviews on the envelope printing, which were all true. When you print envelopes, they come out all wrinkly, with edges turned up, but I was lucky enough to have a computer guru change one simple setting in the back of the printer and now my envelopes come out smooth!! The duplex printing, faxing and scanning are all great, color and speed great as well...I have nothing bad to say except it is a little noisy.

Lots of good features, but envelope handling is poor

Customer Rating:
After 6 months of fairly hard use in a small business, this printer is still working well. Like the others, I had to search how to fix the tension for envelopes, and I just leave it at the other level all the time. The inability to put a stack of envelopes in the tray is distressing, and the manual feeder jams a lot when using business envelopes. The toner and drum packages are expensive, and I believe they run out long before the toner is gone, since the quality is excellent and then the printer just stops working. All of the printer companies need to quit gouging for supplies and design machines so they can be easily refilled. The duplex function works well, and the general speed is good. The most frustrating thing is that it absolutely will not cancel a job in mid-progress. Even turning off the printer won't stop it, so if you make a mistake and tell it to print 1000 of something, you will probably have to go through all that paper to get it to quit. Pushing the job cancel button does nothing! I only do basic paperwork, so I don't know how it would do for photos, but color copies are reasonably crisp and true. You cannot put it near a wall, because if an envelope jams even a tiny bit in the feeder it automatically stops feeding the previously printed envelope to the output tray and you have to open the back to retrieve it. Move fast, or else the printer will start to burn the stalled envelope, leaving a yellow heat mark. With jams, took over an hour to print 80 envelopes.

STOP THE MADNESS AND JUST GET IT!

Customer Rating:
This is the only printer that offers everything a normal human being could ever need--and then some. For those of you wishing to escape from "Dell Hell," this is definitely your ticket out.

It actually works!

Set-up difficult only in proportion to my ignorance about WEP encoding.

Customer service? It's right there when you need it.

Do yourself a favor and make the purchase now.

P.S. Duplex feature: Wow!

Great Printer Convoluted Setup

Customer Rating:
Printer is quiet, great quality images. Did not install fax drivers, does not allow easy walk-up scanning, does not install easily to network. If you're an IT pro then you won't mind spending an hour getting it to work on a network, but if not then you'll need a long time and a lot of help to get fax, scanner and printer to work on a network properly. The device install software ought to do most of that easily but it doesn't. This would rate five-star and a great value if the driver (for Windows 7) would install better.

Best printer I've ever had - worth the money!

Customer Rating:
Sure, it's more expensive, but it does everything, and very well. Great quality, sets up easily, have had a year now and zero problems. Large standard tray is awesome, fast prints, flawless wireless connectivity, auto-feed works great, scanner flawless (love the large bed), simply can't say enough great things about this printer. Yup, it must draw a lot of power because sometimes my lights dim when it kicks on. And the humming of the motor is fairly loud, but having never had a laser before not sure how relates to other lasers. I'll never buy another HP printer as long as I live, but boy am I happy with this Brother!