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Great System

Customer Rating:
Connected to an LG 26LH20-se my review of it-via a AmazonBasics Toslink Digital Audio Optical Cable (6 Feet/1.8 Meters) [Amazon Frustration-Free Packaging] and Mediabridge Ultra Series - 10ft High Speed HDMI Cable - Category 2 Certified - Supports 3D & Audio Return Channel, connected to cable box by Mediabridge - Digital Audio Coaxial Cable - 6ft, all controlled by Logitech Harmony One Universal Remote with Color Touch Screen.
Great system, has good sound blaancing, and great features. Two complaints-1. Sometimes slow to respond to remote, 2. wish I oculd completely turn off SubWoofer at night, rather than just night mode.

Slow and the buttons are hard to use

Customer Rating:
This home theater was easy to set up, but there are two major problems with it. First, every time you turn the unit on it wants to update its software, so you have to wait several minutes for it to start. This is a real bummer if you just wanted to pop in your ipod into the docking station, etc. The second irritating feature is way the buttons/interface work. First, the buttons are touch sensitive (no motion, no click), and sometimes I have to push them hard several times to get the system to respond, and then it takes a long time to scroll through the features to get to the one I want. I'd rather just have buttons on the front to choose my activity (e.g., Netflix, Blu-Ray, iPod, FM, etc.); instead, invariably when the system starts up it is on the blu-ray feature, and I have to keep pushing the function key (hard, several times) to scroll through Netflix, FM, AM, OSD iPod, to get to Remote iPod. It's a silly set up.

Fine until it quits working.....

Customer Rating:
Purchased the unit online in February based on price and features. Sound quality is acceptable, but not as dynamic as the Pioneer unit it replaced. The operating system is intuitive and I would say user-friendly. I really liked the Ipod docking station and control features.

The unit stopped working completely about two weeks ago. The vendor replied with a "30-day return policy only, please contact LG" message. My first customer service call to LG was answered promptly and I was given instructions for a "master reset" which had no effect. I then spent just under an hour on the phone with customer service, first trying bridge the language barrier, then trying to convince them that the unit is defective. After I'd finally accomplished that, I was informed they would email me a shipping label with which to send the unit to Alabama for an estimated 4-week repair. I've experienced much, much better customer service from far less reputable companies.

Ridiculously Slow

Customer Rating:
I have 2 major problems with this unit:

1) It takes minutes to start up when you power it on. I actually turned on my PC and my LG home theater at the same time and the PC was at the Windows 7 desktop while the LG unit continued to display "Please Wait". I can't imagine what the unit is doing that takes so long. It also takes a very long time to load Blu-Ray discs, much longer than other players. This might not seem like a major issue, but it becomes very frustrating over time.

2) The Blu-Ray drive inside this player is very cheap and mine has been in the shop twice because it stopped reading perfectly good discs. Even when it comes back from service, the unit is very picky about the quality of the disc. If there is one small smudge or scratch on the media, this player will spit it back out with a disc error.

Cannot recommend

Customer Rating:
I bought this system in August of '09. I was underwhelmed by the sound quality but figured I got what I paid for. Over the following months two problems developed.

First, you have a list of pre-set sound settings such as Movie, Sports, Bass Booster, Concert etc. I've found that quite frequently some of the options are not available. For example I'll try to set the system to "movie" while watching a movie and the option will simply not be there. I've not been able to recognize any pattern to this issue but it's been consistant since buying the unit.

Second, the side front and rear channels cut in and out. This is a problem that has developed over the last 2 months. Customer service had me reset the unit so we'll see if that cures this issue. She also asked if I'd changed the speaker wires. Should I take that to mean that LG believes the wires they ship with the system should last only 8 mos? The customer service representative said "sure. I change mine every 4 mos." Yikes.

One other point. I'd say about half the reason I bought this unit rather than a stand-alone BlueRay player, Amplifier, Speakers etc, was because of the Netflix capability. It only took a couple days to realize this was a mistake. I love my netFlix BUT be sure to confirm that you find the selection of movies available for immediate viewing acceptable. It's a very limited selection and if I had to describe the average film available for immediate viewing it would be a "B" movie from the 80s.

Bottom line, I cannot recommend this LG.

Good luck with your search!